Case Study Tags: Customer Service
Boosting customer call resolution for a UK retail bank
Tiger Analytics implemented a deep learning-based solution that used an active learning loop to analyze call resolution based on customer conversations, quickly creating an 85% accurate model with 100% coverage.
Read More
Telecom player significantly improved campaign engagement with propensity modeling
Tiger Analytics built an ML model to assess email response propensity, unveiling key drivers. It identified over 80% of potential email openers and top-decile customers.
Read More
