Lead the Future with Transformative GenAI

Unplug the Potential of Gen AI for Enhanced Compliance, Customer Engagement, and Operational Efficiency

Revolutionizing Banking with Gen AI

From Smarter Compliance to Personalized Wealth Management

What’s in it for you?

Innovative Gen AI products are explicitly created and suited to the financial services industry to improve operational effectiveness, customer engagement, and compliance.

Incorporating virtual assistants for smooth customer interactions, enhanced natural language processing (NLP) for effective customer assistance, and AI-driven compliance monitoring to avoid expensive deviations.

Deliver personalized wealth management advice, enable marketing and distribution teams with intelligent search and summary,

Employ AI-powered chatbots to expedite loan origination, simplify legal and contract procedures, and enable intelligent onboarding.

Challenges

Given the sensitive nature of the industry’s data, one of the primary challenges is ensuring its privacy and security.

Compliance with stringent regulatory requirements; AI models missed on designs to meet these standards without compromising performance.

Managing the organization’s change management process as employees and customers adapt to AI-driven processes.

Our Approach

Gen AI implementation in understanding the unique challenges and needs of each institution.
Identified key areas where AI can drive the most value, such as compliance, customer service, and operational efficiency.
Leveraging advanced NLP and ML techniques, we develop solutions that automate tasks and enhance decision-making and the customer experience.
Focused on delivering practical, scalable AI solutions that empower financial institutions to stay competitive in an increasingly digital world.
Collaborated closely with our clients to design tailored AI models, integrating seamlessly with their existing systems.

Business Impact

An enhanced virtual assistant with up to 40% reduced TAT than the traditional query resolution framework.
A reliable, instant, accurate information retrieval GPT framework automating and extracting the relevant information from a plethora of legal documents thereby significantly decreasing manual effort.
Automated and accelerated loan origination process to decrease up to 30% real-time manual effort.

GenAI Use Cases for BFS

Compliance Monitoring

OpenAI can analyse the various compliance documents and highlight any deviation from mandated compliance requirements help avoid fines and penalties.

Natural Language Processing (NLP) for Customer Support

OpenAI can be employed to handle customer support inquiries efficiently. Conversational agent can provide clear and detailed member information about their plan benefits and policies.

Wealth Management/Financial Planning

OpenAI can be employed to provide personalized relationship management services for each customers and investment recommendations based on user behaviour.

Loan Origination

Banks can automate and accelerate the loan origination process by enabling OpenAI coupled with ML to analyse credit scores, risk behaviour, and application processing.

Virtual Assistant

Institutions can provide their customers with a virtual assistant to help with managing their accounts, paying bills, and performing transactions.

Marketing & Distribution

Improved agent effectiveness with intelligent search & summarization.
Better explanation of policy/Products through Description Generation.

Legal and Contracts Team

OpenAI can aid in drafting legal and contract documents in line with the compliance clauses.
It can also enable quick review of legal documents from the vendors/customers and flag anomalies, if any.

Intelligent Onboarding

Chatbot to answer queries from customers during onboarding, support, product details, opening accounts – one touch activation, etc.

Why Tiger Analytics

We provide certainty by solving your toughest challenges.

Our problem-solving approach involves finding answers and asking more questions until we know what will determine success and how to get there. We excel at helping you drive the right course of action, dispel ambiguity, and confidently move ahead by combining the best of AI and analytics.