Blog Tags: Knowledge Management
GenAI for ITSM – 4 Ways LLMs Improve IT Ticket Handling and User Experience
Large Language Models (LLMs) are transforming IT service management by automating ticket categorization, improving prioritization, and speeding up resolutions. This article explores how LLMs enhance efficiency, empower users, and support agents in handling complex issues, all while streamlining workflows and improving response times.
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11 Ways Data Engineers Can Leverage an Agile Mindset to Help Drive Value Efficiently and Effectively
This comprehensive guide explores how Agile methodologies can be applied to data engineering within the Tiger Gene framework. It outlines key principles such as welcoming change, working in small increments, and continuous improvement. The article provides practical scenarios, pros and cons, and solutions for implementing Agile practices in data engineering projects. Data engineers can learn how to drive efficient and effective value through enhanced collaboration, flexibility, and iterative development, ultimately improving their project outcomes and team dynamics.
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Connected Context: Introducing Product Knowledge Graphs for Smarter Business Decisions
Explore how Product Knowledge Graphs, powered by Neo4j, are reshaping data analytics and decision-making in complex business environments. This article introduces the concept of Connected Context and illustrates how businesses can harness graph technology to gain deeper insights, improve predictive analytics, and drive smarter strategies across various functions.
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Power to the People: How GenAI Empowered Employees are Redefining Workplace Productivity
As GenAI becomes increasingly accessible, employees are transforming into AI-empowered superheroes. Organizations must focus on individualized rollouts, research tools, expert assistance, and readiness assessment frameworks to harness the full potential of GenAI and redefine workplace productivity.
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