Enabling a Global Automotive Distributor to Increase Profits & Retain more Customers with a Data Analytics Platform

Case Study

Enabling a Global Automotive Distributor to Increase Profits & Retain more Customers with a future-ready Data Analytics Platform

Business Objective

Inchcape Plc is the leading independent global automotive distributor, operating in over 40 markets with a portfolio of leading automotive brands. In recent times, a combination of market disruption, increased regulations, and dynamic customer behavior has highlighted the need for agility and personalization. So, the client embarked on an aggressive pursuit to become a data-driven organization.

However, the journey to tapping into data analytics at such a large scale started with challenges like the prevalence of legacy systems, disconnected data sources, and siloed processes.

Challenges

  • Prevalence of complex legacy systems that come with multiple sources of data
  • Siloed and disconnected processes to manage the current flow of data
  • Lack of a strong platform to drive analytics use cases for customer growth and retention

Solution Methodology 

  • Established a centralized approach through discovery, analysis, development, deployment – covering data engineering and data science
  • Backed by Microsoft Azure with Databricks as the preferred cloud platform, deployed a scalable data pipeline for advanced analytics and BI reporting
  • Built a lake house on Azure by ingesting, enriching, and integrating data about various business operations, tightly coupled with “Data Quality” validation using open-source framework and ensured reliability of data used for Analytics

Business Impact

  • Sales teams are selling the same number of vehicles but handling 40% fewer leads and driving overall higher lead conversion
  • Dynamically changing prices w.r.t to market factors – leading to a 4% increase in profits for one OEM brand in a market
  • Better visibility on top churners – improving customer retention rate by 15% in a market
  • Governed Lakehouse solution that organizes & manages data, logs events, usage of cloud resources to track & optimize cloud costs to budgets defined
Download Case Study

©2022 Tiger Analytics. All rights reserved.

Log in with your credentials

Forgot your details?