Our client manufactures industrial inkjet printers for commercial customers for product labeling and also provides warranty/maintenance plans post-installation.
The client wanted to create customized maintenance plans and enable reliability engineers to embrace data-driven insights. They wanted to segment printers based on usage data and recommend personalized maintenance plans and build an end-to-end application to guide reliability engineers through the maintenance plan recommendation process.
Automated all existing manual processes along with new features to enable the client to generate personalized maintenance plans
Reduced expense of replacing parts under warranty for many customers due to static plans and estimated to generate additional revenue of $1 million per annum